Access to Medicines in Primary Health Care in Manaus: Educational and Technological Strategies

Abstract

The shortage of medicines is a constant issue in Primary Health Care, affecting both the quality of care and treatment adherence. This study aimed to report an intervention carried out at a Family Health Unit in Manaus, Amazonas, with the purpose of improving access to information regarding the availability of essential medicines. This is a qualitative and descriptive study, based on field observations and conversations with users and health professionals. A recurring lack of essential medicines and difficulties in providing guidance about the location of alternative stocks were observed. As part of the strategy, an informational banner was designed and implemented using technological resources, redirecting users to a digital platform where they could check, in real time, the availability of medicines in other units of the network. The intervention proved to be feasible, cost-effective, and well received by both users and the healthcare team, contributing to improved access, reducing unnecessary travel, and promoting patient independence. It can be concluded that the use of educational strategies combined with technological resources may reduce the effects of shortages, highlighting the importance of local and innovative solutions in Primary Health Care.